Refunds & Returns Policy (Software)

Effective Date: 23 June 2025

This policy applies to all purchases made via www.lootaudio.com and covers both digital products (software downloads) and physical products (hardware and accessories).

1. Digital Products (Software Downloads)

Refunds for digital products are only available if the product has not been downloaded or activated.

Once a download or activation has begun:

• You waive your statutory right to cancel under the Consumer Contracts Regulations.
• If there is a technical fault or compatibility issue, we will make every effort to assist or issue a refund where appropriate.

Due to the nature of digital downloads there is no way for a customer to return the item to us, as is usually the case with physical goods.

If you discover an issue with a product you purchased at Loot Audio, get in touch with us within 14 days and let us know.

We can usually help to fix any problems you may have, however if you purchased a product by mistake or you purchased a product without first checking that it will work with your computer and you have the correct software to use the product then we cannot offer refunds in such cases. Please see the details below.

By completing a purchase you agree that the issue of a refund will be made at the sole discretion of Loot Audio and that all decisions made by Loot Audio are final.

Loot Audio will refund your full purchase price on orders where:

• Your bank or Paypal account was illegally charged.
• Serial numbers that we send to authorise software and plugins have not been used and the conditions below do not apply.

2. How to Request a Return or Refund

Please contact and include:

• Your order number
• Reason for return
• Whether you’d prefer a refund, or store credit

Products purchased on sale or with store credit are ineligible for refunds unless a product is proven to be faulty.

User software, hardware and knowledge limitations are not considered product faults.

Loot Audio does not refund purchases for software or plugin products, if:

• You no longer want the product.
• You changed your mind after purchasing the product.
• You cannot use the product due to hardware limitations.
• You cannot use the product due to software limitations.
• You cannot use the product due to insufficient knowledge.

Eligibility

Purchases are only eligible for refund within 14 days from the date of purchase.

Loot Audio recommends that you check what software and/or hardware is required to use the products and what the minimum hardware requirements are before you place your order. Such information is displayed on the product page. The customer bears the responsibility to have the knowledge required to use the product.

If you wish to request a return please contact us at info@lootaudio.com and include your invoice and any relevant information.

Refunds & Returns Policy (Hardware)

1. Returning Physical Products

Standard Right of Withdrawal (UK & EU Consumers): You have the right to cancel and return your order within 14 days from the day you receive your physical goods.

How to Cancel:

• Email us at info@lootaudio.com stating you wish to cancel.
• Return the goods to us within 14 days of notification.
• Products must be in unused condition and original packaging.

Refund Timeline:

• Refunds are issued within 14 days of us receiving the returned goods or evidence of return.
• Refunds are made using your original payment method.

Return Costs:

• You are responsible for return shipping unless the item is faulty or incorrect.
• If the item is bulky or high value, we can arrange a courier at cost upon request.

2. Damaged or Faulty Goods

If an item arrives damaged or becomes faulty:

• Notify us within 30 days of receipt.
• We’ll offer a repair, replacement, or full refund depending on the situation.
• For defects arising within 12 months (or longer if under warranty), please contact us.